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Full Schedule
All Days
Sat, Mar 1
Sun, Mar 2
Mon, Mar 3
Tue, Mar 4
Full Schedule
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Saturday, March 1, 2025
1:00 PM – 5:00 PM
PDT
Registration open
1:00 PM – 5:00 PM
PDT
Registration open
Location: Reg Desk 4
Sponsored By
1:00 PM – 5:00 PM
PDT
Registration open
Location: Reg Desk 4
Staff:
Amy Seward, MBA
– MGMA
Staff:
Alex Aguilar
Sunday, March 2, 2025
7:30 AM – 5:30 PM
PDT
Registration open
7:30 AM – 5:30 PM
PDT
Registration open
Location: Reg Desk 4
Staff:
Amy Seward, MBA
– MGMA
Staff:
Alex Aguilar
Staff:
Laura Johnson
8:00 AM – 5:30 PM
PDT
Registration open
8:00 AM – 5:30 PM
PDT
Registration open
Location: Reg Desk 4
Sponsored By
10:00 AM – 11:15 AM
PDT
Main Stage Rehearsals
10:00 AM – 11:15 AM
PDT
Main Stage Rehearsals
Staff:
Danielle Guillen
Staff:
Craig Wiberg, MLS, MBA
– MGMA
10:00 AM – 2:00 PM
PDT
Exhibitor Registration
10:00 AM – 2:00 PM
PDT
Exhibitor Registration
Staff:
Karoline Corbett
Staff:
Laura Johnson
Staff:
Erika Dooley
12:30 PM – 3:30 PM
PDT
Operations Executive Forum
12:15 PM – 12:45 PM
PDT
Operations Executive Forum
Location: Raphael 1-2
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Jeff Sullivan
Staff:
Marc Spritzer
– MGMA
12:30 PM – 3:30 PM
PDT
Operations Executive Forum
Location: Raphael 1-2
Speaker:
Michael A. O'Connell, MHA, FACHE, FACMPE (he/him/his)
– Healthcare Solutions
Operational Excellence
12:30 PM – 3:30 PM
PDT
WS1: Leveling Up Your Process Improvement Culture
12:15 PM – 12:45 PM
PDT
WS1: Leveling Up Your Process Improvement Culture
Location: Tower 5-8
Staff:
Mike Gracz
– MGMA
Staff:
Cassondra Bratton
– MGMA
12:30 PM – 3:30 PM
PDT
WS1: Leveling Up Your Process Improvement Culture
Location: Tower 5-8
Speaker:
Jim Sapienza, FACHE
– Drexel University / Drexel Health clinics
Operational Excellence
12:30 PM – 3:30 PM
PDT
WS2: Physician Compensation: Best Practices, Strategies, and Tools to Design Plans That Work!
12:15 PM – 12:45 PM
PDT
WS2: Physician Compensation: Best Practices, Strategies, and Tools to Design Plans That Work!
Location: Tower 3
Staff:
Danielle Guillen
Staff:
Lindsey Meredith
12:30 PM – 3:30 PM
PDT
WS2: Physician Compensation: Best Practices, Strategies, and Tools to Design Plans That Work!
Location: Tower 3
Speaker:
Jessica A. Minesinger, CMOM CMPE FACMPE BBC (she/her/hers)
– Surgical Compensation & Consulting (SCC) and MGMA Consultant
Operational Excellence
3:30 PM – 4:00 PM
PDT
Doors open for main stage session
3:30 PM – 4:00 PM
PDT
Doors open for main stage session
Location: Tower 5-8
3:45 PM – 4:15 PM
PDT
Doors open for main stage session
Location: Tower 5-8
Staff:
Jeff Sullivan
Staff:
Karoline Corbett
Staff:
Lindsey Meredith
Staff:
Marc Spritzer
– MGMA
Staff:
Mike Gracz
– MGMA
Staff:
Cassondra Bratton
– MGMA
4:00 PM – 5:15 PM
PDT
MS1: The Starter State of Mind: How an Entrepreneurial Mindset Will Supercharge Your Operations
4:00 PM – 5:15 PM
PDT
MS1: The Starter State of Mind: How an Entrepreneurial Mindset Will Supercharge Your Operations
Location: Tower 5-8
Speaker:
Tim Hines
– Marketing Starter Group, LLC
Leading People
Sponsored By
5:15 PM – 6:45 PM
PDT
Solution Center Social Hour
5:00 PM – 6:45 PM
PDT
Solution Center Social Hour
Location: Tower 2
Staff:
Jeff Sullivan
Staff:
Danielle Guillen
Staff:
Erika Dooley
Staff:
Laura Johnson
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Karoline Corbett
Staff:
Lindsey Meredith
Staff:
Marc Spritzer
– MGMA
Staff:
Mike Gracz
– MGMA
Staff:
Cassondra Bratton
– MGMA
Sponsored By
5:15 PM – 6:45 PM
PDT
Solution Center Social Hour
Location: Tower 2
Sponsored By
Monday, March 3, 2025
6:30 AM – 4:30 PM
PDT
Registration open
6:30 AM – 4:30 PM
PDT
Registration open
Location: Reg Desk 4
Sponsored By
6:45 AM – 7:30 AM
PDT
Breakfast
6:45 AM – 7:30 AM
PDT
Breakfast
Location: Tower Foyer
Sponsored By
6:00 AM – 6:30 AM
PDT
Staff Meeting Breakfast
Location: Tower Foyer
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
Staff:
Erika Dooley
Staff:
Laura Johnson
Staff:
Amy Seward, MBA
– MGMA
Staff:
Alex Aguilar
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Karoline Corbett
Staff:
Lindsey Meredith
Staff:
Marc Spritzer
– MGMA
Staff:
Mike Gracz
– MGMA
Staff:
Cassondra Bratton
– MGMA
7:30 AM – 8:30 AM
PDT
CON101: Creating Predictive Models to Improve Patient Access
7:15 AM – 7:45 AM
PDT
CON101: Creating Predictive Models to Improve Patient Access
Location: Raphael 1-2
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
7:30 AM – 8:30 AM
PDT
CON101: Creating Predictive Models to Improve Patient Access
Location: Raphael 1-2
Speaker:
Scott S. Everitt (he/him/his)
– Practical Data Solutions
Speaker:
Russell J. Hendrickson
– Practical Data Solutions
Transforming Patient Care
7:30 AM – 8:30 AM
PDT
CON102: Bridging Gaps: Chronic Care Management and Value-Based Care
7:15 AM – 7:45 AM
PDT
CON102: Bridging Gaps: Chronic Care Management and Value-Based Care
Location: Tower 3
Staff:
Karoline Corbett
Staff:
Lindsey Meredith
7:30 AM – 8:30 AM
PDT
CON102: Bridging Gaps: Chronic Care Management and Value-Based Care
Location: Tower 3
Speaker:
Julie E. Mobley, MBA, CMPE, CPC (she/her/hers)
– Cullman Internal Medicine PC
Transforming Patient Care
7:30 AM – 8:30 AM
PDT
CON103: Conducting an Effective Operational Assessment
7:15 AM – 7:45 AM
PDT
CON103: Conducting an Effective Operational Assessment
Location: Tower 5-8
Staff:
Marc Spritzer
– MGMA
Staff:
Laura Johnson
7:30 AM – 8:30 AM
PDT
CON103: Conducting an Effective Operational Assessment
Location: Tower 5-8
Speaker:
Dawn Plested, ESQ, MBA, FACHE
Operational Excellence
7:30 AM – 5:30 PM
PDT
Registration open
6:15 AM – 4:45 PM
PDT
Registration open
Staff:
Amy Seward, MBA
– MGMA
Staff:
Alex Aguilar
Staff:
Laura Johnson
Staff:
Mike Gracz
– MGMA
Staff:
Cassondra Bratton
– MGMA
8:30 AM – 8:45 AM
PDT
Passing break
8:30 AM – 8:45 AM
PDT
Passing break
8:45 AM – 9:15 AM
PDT
CON201: Harnessing Real-Time Insights: A Guide to Data-Driven Decision-Making in Denial Management
8:30 AM – 8:50 AM
PDT
CON201: Harnessing Real-Time Insights: A Guide to Data-Driven Decision-Making in Denial Management
Location: Raphael 1-2
Staff:
Jeff Sullivan
Staff:
Karoline Corbett
Sponsored By
8:45 AM – 9:15 AM
PDT
CON201: Harnessing Real-Time Insights: A Guide to Data-Driven Decision-Making in Denial Management
Location: Raphael 1-2
Speaker:
Mike Gracz
– MGMA
Business Intelligence and Data Analysis
Sponsored By
8:45 AM – 9:15 AM
PDT
CON202: Maximizing Operational Excellence: Navigating Practice Challenges to Drive Growth and Results
8:30 AM – 8:45 AM
PDT
CON202: Maximizing Operational Excellence: Navigating Practice Challenges to Drive Growth and Results
Location: Tower 5-8
Staff:
Laura Johnson
Staff:
Lindsey Meredith
Sponsored By
8:45 AM – 9:15 AM
PDT
CON202: Maximizing Operational Excellence: Navigating Practice Challenges to Drive Growth and Results
Location: Tower 5-8
Speaker:
Nancy Wallberg (she/her/hers)
– DAS Health
Speaker:
Lindsey Lanning - Watson (she/her/hers)
– DAS Health
Operational Excellence
Sponsored By
8:45 AM – 9:15 AM
PDT
CON203: Reduce Complexity and Maximize ROI with a Digital Document Manager
8:30 AM – 8:45 AM
PDT
CON203: Reduce Complexity and Maximize ROI with a Digital Document Manager
Location: Tower 3
Staff:
Cassondra Bratton
– MGMA
Staff:
Danielle Guillen
Sponsored By
8:45 AM – 9:15 AM
PDT
CON203: Reduce Complexity and Maximize ROI with a Digital Document Manager
Location: Tower 3
Speaker:
Gregory Barber
– Greenway Health
Operational Excellence
Sponsored By
9:15 AM – 10:15 AM
PDT
Dedicated Solution Center Time and Refreshments
8:30 AM – 10:15 AM
PDT
Dedicated Solution Center Time and Refreshments
Location: Tower 2
Staff:
Erika Dooley
Staff:
Karoline Corbett
9:15 AM – 10:15 AM
PDT
Dedicated Solution Center Time and Refreshments
Location: Tower 2
9:15 AM – 3:30 PM
PDT
Solution Center Open
9:00 AM – 3:30 PM
PDT
Solution Center Open
Location: Tower 2
Staff:
Cassondra Bratton
– MGMA
Staff:
Mike Gracz
– MGMA
Staff:
Marc Spritzer
– MGMA
Staff:
Lindsey Meredith
Staff:
Erika Dooley
Staff:
Karoline Corbett
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
Staff:
Craig Wiberg, MLS, MBA
– MGMA
9:15 AM – 3:30 PM
PDT
Solution Center Open
Location: Tower 2
10:00 AM – 11:15 AM
PDT
Main Stage Rehearsals
4:30 PM – 5:00 PM
PDT
Main Stage Rehearsals
Staff:
Danielle Guillen
Staff:
Craig Wiberg, MLS, MBA
– MGMA
10:15 AM – 11:15 AM
PDT
CON301: Seeing Around Corners: Drive Your Practice’s Future with Data
10:00 AM – 10:20 AM
PDT
CON301: Seeing Around Corners: Drive Your Practice’s Future with Data
Location: Tower 5-8
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Danielle Guillen
Staff:
Marc Spritzer
– MGMA
10:15 AM – 11:15 AM
PDT
CON301: Seeing Around Corners: Drive Your Practice’s Future with Data
Location: Tower 5-8
Speaker:
Nate Moore, CPA, MBA, FACMPE
– Moore Solutions, Inc.
Operational Excellence
10:15 AM – 11:15 AM
PDT
CON302: Strategically Aligning Analytics in Your Data-Driven Practice
10:00 AM – 10:20 AM
PDT
CON302: Strategically Aligning Analytics in Your Data-Driven Practice
Location: Raphael 1-2
Staff:
Laura Johnson
Staff:
Cassondra Bratton
– MGMA
10:15 AM – 11:15 AM
PDT
CON302: Strategically Aligning Analytics in Your Data-Driven Practice
Location: Raphael 1-2
Speaker:
Russell J. Hendrickson
– Practical Data Solutions
Speaker:
Scott S. Everitt (he/him/his)
– Practical Data Solutions
Business Intelligence and Data Analysis
10:15 AM – 11:15 AM
PDT
CON303: Navigating Patient Financial Responsibility
10:00 AM – 10:20 AM
PDT
CON303: Navigating Patient Financial Responsibility
Location: Tower 3
Staff:
Lindsey Meredith
Staff:
Karoline Corbett
10:15 AM – 11:15 AM
PDT
CON303: Navigating Patient Financial Responsibility
Location: Tower 3
Speaker:
Julie E. Mobley, MBA, CMPE, CPC (she/her/hers)
– Cullman Internal Medicine PC
Operational Excellence
11:15 AM – 11:30 AM
PDT
Passing break
11:15 AM – 11:30 AM
PDT
Passing break
11:30 AM – 12:00 PM
PDT
CON401: The Pre-Visit Playbook to Prevent Denials and Improve Collections
11:15 AM – 11:40 AM
PDT
CON401: The Pre-Visit Playbook to Prevent Denials and Improve Collections
Location: Tower 5-8
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Jeff Sullivan
11:30 AM – 12:00 PM
PDT
CON401: The Pre-Visit Playbook to Prevent Denials and Improve Collections
Location: Tower 5-8
Speaker:
Shawntea Gordon, MBA, FACMPE, CMOM (she/her/hers)
– Atlas & Perpetua Healthcare Consulting
Speaker:
Shreya Jagarlamudi
– Pledge Health
Financial Mastery
Sponsored By
11:30 AM – 12:00 PM
PDT
CON402: Optimizing Medical Practice Operations with Remote Talent
11:15 AM – 11:45 AM
PDT
CON402: Optimizing Medical Practice Operations with Remote Talent
Location: Raphael 1-2
Staff:
Lindsey Meredith
Staff:
Laura Johnson
11:30 AM – 12:00 PM
PDT
CON402: Optimizing Medical Practice Operations with Remote Talent
Location: Raphael 1-2
Speaker:
Iffi Wahla
– Edge
Operational Excellence
Sponsored By
12:00 PM – 1:30 PM
PDT
Lunch
11:15 AM – 1:30 PM
PDT
Lunch
Location: Tower 2
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
Staff:
Erika Dooley
Staff:
Laura Johnson
Staff:
Amy Seward, MBA
– MGMA
Staff:
Alex Aguilar
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Karoline Corbett
Staff:
Lindsey Meredith
Staff:
Marc Spritzer
– MGMA
Staff:
Cassondra Bratton
– MGMA
Staff:
Mike Gracz
– MGMA
12:00 PM – 1:30 PM
PDT
Solution Center Networking Lunch
12:00 PM – 1:30 PM
PDT
Solution Center Networking Lunch
Location: Tower 2
Sponsored By
1:30 PM – 2:30 PM
PDT
CON501: Partnering with Physician Leaders to Improve Staffing and Operational Stability
1:15 PM – 1:45 PM
PDT
CON501: Partnering with Physician Leaders to Improve Staffing and Operational Stability
Location: Raphael 1-2
Staff:
Laura Johnson
Staff:
Craig Wiberg, MLS, MBA
– MGMA
1:30 PM – 2:30 PM
PDT
CON501: Partnering with Physician Leaders to Improve Staffing and Operational Stability
Location: Raphael 1-2
Speaker:
Kristin Mascotti, MD, MS-HQSM, CPE
– CommonSpirit Health Mountain Region
Speaker:
Tom Rossi
– Jackson Physician Search
Leading People
1:30 PM – 2:30 PM
PDT
CON502: Harnessing AI and Automation for Next-Level Healthcare
1:15 PM – 1:45 PM
PDT
CON502: Harnessing AI and Automation for Next-Level Healthcare
Location: Tower 5-8
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
1:30 PM – 2:30 PM
PDT
CON502: Harnessing AI and Automation for Next-Level Healthcare
Location: Tower 5-8
Speaker:
Jennifer Thompson, MHA
– Insight Marketing Group
Operational Excellence
1:30 PM – 2:30 PM
PDT
CON503: Practice Management Roundtable
1:15 PM – 1:45 PM
PDT
CON503: Practice Management Roundtable
Location: Tower 3
Staff:
Lindsey Meredith
Staff:
Karoline Corbett
1:30 PM – 2:30 PM
PDT
CON503: Practice Management Roundtable
Location: Tower 3
Speaker:
Michael A. O'Connell, MHA, FACHE, FACMPE (he/him/his)
– Healthcare Solutions
Operational Excellence
2:30 PM – 3:30 PM
PDT
Refreshment break in the Solution Center (Cash Dash giveaway at 3:20 pm - must be present to win!)
2:30 PM – 3:30 PM
PDT
Refreshment break in the Solution Center (Cash Dash giveaway at 3:20 pm - must be present to win!)
Location: Tower 2
2:30 PM – 3:30 PM
PDT
Refreshment break in the Solution Center (Cash Dash giveaway at 3:20 pm - must be present to win!)
Location: Tower 2
Staff:
Erika Dooley
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
Staff:
Marc Spritzer
– MGMA
3:30 PM – 4:30 PM
PDT
CON601: The Performance Flywheel: Activating Tactics from Strategy
3:15 PM – 3:45 PM
PDT
CON601: The Performance Flywheel: Activating Tactics from Strategy
Location: Tower 5-8
Staff:
Danielle Guillen
Staff:
Marc Spritzer
– MGMA
3:30 PM – 4:30 PM
PDT
CON601: The Performance Flywheel: Activating Tactics from Strategy
Location: Tower 5-8
Speaker:
Jim Sapienza, FACHE
– Drexel University / Drexel Health clinics
Operational Excellence
3:30 PM – 4:30 PM
PDT
CON602: Transforming Operations Through Workforce Optimization
3:15 PM – 3:45 PM
PDT
CON602: Transforming Operations Through Workforce Optimization
Location: Raphael 1-2
Staff:
Laura Johnson
Staff:
Craig Wiberg, MLS, MBA
– MGMA
3:30 PM – 4:30 PM
PDT
CON602: Transforming Operations Through Workforce Optimization
Location: Raphael 1-2
Speaker:
Stephanie J. Dorwart, MHA (she/her/hers)
– Altius Healthcare Consulting Group
Speaker:
RandiLynn Lukac, MHS (she/her/hers)
– Altius Healthcare Consulting Group
Operational Excellence
3:30 PM – 6:30 PM
PDT
Exhibitor Move out
3:30 PM – 6:30 PM
PDT
Exhibitor Move out
Staff:
Erika Dooley
Staff:
Karoline Corbett
4:30 PM – 6:00 PM
PDT
Happy Hour
4:30 PM – 6:00 PM
PDT
Happy Hour
Location: Raphael Foyer
Sponsored By
3:45 PM – 6:00 PM
PDT
Solution Center tear down
Staff:
Mike Gracz
– MGMA
Staff:
Cassondra Bratton
– MGMA
Staff:
Jeff Sullivan
Staff:
Lindsey Meredith
Tuesday, March 4, 2025
6:45 AM – 7:30 AM
PDT
Breakfast
6:30 AM – 7:00 AM
PDT
Staff Meeting Breakfast
Location: Tower Foyer
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
Staff:
Erika Dooley
Staff:
Laura Johnson
Staff:
Amy Seward, MBA
– MGMA
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Marc Spritzer
– MGMA
Sponsored By
7:00 AM – 8:00 AM
PDT
Breakfast
7:00 AM – 8:00 AM
PDT
Breakfast
Location: Tower Foyer
Sponsored By
7:30 AM – 10:45 AM
PDT
Registration open
7:30 AM – 10:45 AM
PDT
Registration open
Location: Reg Desk 4
Sponsored By
7:30 AM – 5:30 PM
PDT
Registration Open
6:15 AM – 4:45 PM
PDT
Registration Open
Staff:
Amy Seward, MBA
– MGMA
Staff:
Laura Johnson
7:30 AM – 5:30 PM
PDT
Registration teardown
10:45 AM – 11:45 AM
PDT
Registration teardown
Staff:
Amy Seward, MBA
– MGMA
Staff:
Laura Johnson
8:00 AM – 9:15 AM
PDT
MS2: The Science of Stuck - Break Through What’s Holding You Back
7:45 AM – 8:15 AM
PDT
MS2: The Science of Stuck - Break Through What’s Holding You Back
Location: Tower 5-8
Staff:
Danielle Guillen
Staff:
Jeff Sullivan
Staff:
Craig Wiberg, MLS, MBA
– MGMA
Staff:
Marc Spritzer
– MGMA
Staff:
Erika Dooley
8:00 AM – 9:15 AM
PDT
MS2: The Science of Stuck - Break Through What’s Holding You Back
Location: Tower 5-8
Speaker:
Britt Frank
Leading People
9:15 AM – 9:30 AM
PDT
Passing break
9:15 AM – 9:30 AM
PDT
Passing break
9:30 AM – 10:30 AM
PDT
CON701: Using Quality Improvement Tools to Improve OR Efficiency
9:15 AM – 9:45 AM
PDT
CON701: Using Quality Improvement Tools to Improve OR Efficiency
Location: Tower 3
Staff:
Danielle Guillen
Staff:
Erika Dooley
9:30 AM – 10:30 AM
PDT
CON701: Using Quality Improvement Tools to Improve OR Efficiency
Location: Tower 3
Speaker:
Stephen P. Sales, DHA, MBA, FACMPE (he/him/his)
– Texas Tech University Health Sciences Center
Speaker:
Kyle Springer, MSHA, MS, RN, BSN CCRN-CSC
– Peek Insights, LLC
Operational Excellence
9:30 AM – 10:30 AM
PDT
CON702: Tiered Performance Structure: A Patient Experience Framework
9:15 AM – 9:45 AM
PDT
CON702: Tiered Performance Structure: A Patient Experience Framework
Location: Tower 5-8
Staff:
Jeff Sullivan
Staff:
Laura Johnson
9:30 AM – 10:30 AM
PDT
CON702: Tiered Performance Structure: A Patient Experience Framework
Location: Tower 5-8
Speaker:
Paige P. Pugh, BA
– Baptist Health KY&IN
Transforming Patient Care
10:00 AM – 11:15 AM
PDT
Main Stage Rehearsals
7:00 AM – 8:00 PM
PDT
Main Stage Rehearsals
Staff:
Danielle Guillen
Staff:
Craig Wiberg, MLS, MBA
– MGMA
10:30 AM – 10:45 AM
PDT
Passing break
10:30 AM – 10:45 AM
PDT
Passing break
10:45 AM – 11:45 AM
PDT
CON801: Behavioral Health Integration: A Catalyst for Improving Care
10:30 AM – 11:15 AM
PDT
CON801: Behavioral Health Integration: A Catalyst for Improving Care
Location: Tower 3
Staff:
Danielle Guillen
Staff:
Erika Dooley
10:45 AM – 11:45 AM
PDT
CON801: Behavioral Health Integration: A Catalyst for Improving Care
Location: Tower 3
Speaker:
Jonas Bromberg, Psy.D. (he/him/his)
– Crossroads Health Consulting, LLC
Transforming Patient Care
10:45 AM – 11:45 AM
PDT
CON802: Resist the Urge to Check a Box - Optimizing Discipline
10:30 AM – 11:00 AM
PDT
CON802: Resist the Urge to Check a Box - Optimizing Discipline
Location: Tower 5-8
Staff:
Laura Johnson
Staff:
Jeff Sullivan
Staff:
Marc Spritzer
– MGMA
10:45 AM – 11:45 AM
PDT
CON802: Resist the Urge to Check a Box - Optimizing Discipline
Location: Tower 5-8
Speaker:
Colleen McCrory, MBA, FACHE
– Huron
Operational Excellence