Eligible for: ACMPE: 1 | ACHE: 1 | CEU: 1 | CME(AAPC*): 1 | CPE: 1.2 | PDC: 1 Traditional | Intermediate | Analysis * This session is included in the 2025 MGMA Summit education program.
Providing training and learning opportunities is essential. But driving optimal performance in organizations requires discipline — from the learner and the leader. It is not just in developing successful training programs but in successful measures of compliance (frequency) and validation/observation of the quality of implementation and subsequent skill development via real-time feedback. This session will provide true medical practice leadership scenarios — from scheduling/check-in to patient experience and care delivery to post-discharge follow-up behaviors that will help leaders take the practical, tactical application back to their organizations to optimize outcomes. This session challenges organizations to look at their attitudes around compliance or commitment to the expected roles of learners and leaders. While most variance stems from leader behavior, attendees will better understand how to increase the discipline and execution post-training to optimize the investment your organizations make in training and development.
Learning Objectives:
Examine current training approaches and the quality and effectiveness of current practices
Prepare the compliance-effectiveness model to optimize competency evaluation and execution
Outline how to deliver feedback based on phases of skill and competency demonstration
